Privacy policy

 

🛡 Privacy Policy for SafalCart

Effective Date: 19th october 2025

SafalCart ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us — including through our website, services, and WhatsApp-based communication.

SafalCart is operated from Chatterhama, Srinagar, Jammu & Kashmir, India.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, phone number, email address, and delivery address when you place an order or contact us.

WhatsApp Data: including your phone number, the messages you send us, and our responses when you communicate with us via WhatsApp.

Order and Transaction Information: details related to your product orders, delivery, and payment.

Technical Data: such as your IP address, device type, and browser data when you use our website.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders

Communicate with you via WhatsApp, phone, email, or SMS

Provide customer support

Improve our products, services, and website experience

Comply with applicable legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

Logistics and Delivery Partners to fulfill your orders

Payment Service Providers to process transactions securely

WhatsApp (Meta Platforms, Inc.) for message delivery and customer communication

Legal or Regulatory Authorities when required by law

4. WhatsApp Usage

We use the WhatsApp Business Platform (Cloud API by Meta) to:

Send order confirmations, delivery updates, and promotional messages

Respond to customer queries and support requests

By communicating with us via WhatsApp, you agree to receive such messages from SafalCart.

You can opt out at any time by replying "STOP" on WhatsApp or emailing us.

5. Data Security

We implement appropriate security measures to protect your personal information. While no online system is 100% secure, we take reasonable precautions to ensure the safety of your data.

6. Your Rights

You have the right to:

Access or update your personal data

Withdraw consent for marketing messages

Request deletion of your information (subject to legal and regulatory requirements)

To exercise your rights, contact us at:

📧 info@safalcart.com

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted at:

🌐 https://www.safalcart.com/privacy-policy

We encourage you to review this page periodically.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: info@safalcart.com

🏠 Address: Chatterhama, Srinagar, Jammu & Kashmir, India

🌐 Website: https://www.safalcart.com